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TTC has made a commitment to bring the most
effective technology to work on your marketing
programs by investing over $1 million in call
center technology. Sophisticated dialers,
routers, servers, computers, recording and
tracking equipment coupled with cutting edge
programmers and technicians all lead to greater
marketing effectiveness and our ability to
interact with any company on a real-time
basis.
Reporting
TTC provides reports formatted
and presented the way you want them and
when you want them. Program reports
can document hourly, daily, monthly and
year to date results broken down by
offer, list, lead origin, and many other
demographics and critical criteria.
Our reports will allow you to easily
evaluate and modify your marketing
strategies.
Digitial Recordings
All inbound and outbound telephone calls are
digitally recorded at TTC. These voice
files are used for quality control, accuracy
and for ongoing training purposes and are
readily available to our clients. Voice
files are stored in a secure manner for
whatever time period is
necessary.
Real Time Posting
Real time postings means real time
results. TTC can receive leads in real
time in order to capitalize on the contacts’
desire to buy or find out more about your
products and services. We can also post
captured data real time directly into your
operating systems for immediate processing of
sales, leads, and other
information.
Redundancies and
Backups
TTC utilizes multiple T1
phone lines to assure that any marketing
programs doesn't have unnecessary
interruptions. TTC also employs an independent
power generator to keep our call center on
track should there be a power failure. Lastly,
TTC routinely does backups of all systems and
data and stores all information in a secure
offsite location.
Call Transfers
All inbound and outbound call stations at TTC
have the ability to transfer calls to another
party. This feature makes for higher
conversions on sales and lead generation
programs.
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